Shipping and Returns Policy

We currently offer free 48hr tracked shipping (from dispatch) to England, Wales and Scotland.​

Unfortunately, we are not shipping to other countries at present.​

Your order will be shipped within 7-10 working days.

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If for any reason the item you receive is faulty or you are unhappy with it, please email us as soon as possible to see what is the best course of action and return the item in question within 14 days of purchase.
You are required to return the item in its original condition and in the packaging.
If you would like to return the item after 14 days, we will do everything we can to find a solution.

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage during the shipping of the returned goods). You are responsible for items sent back to us until they are received by ourselves. We, therefore, recommend returning items using an insured method such as recorded delivery that will need to be signed for by us. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. This service is offered free of charge by the post office.  If goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.

Returns Address:

1  Waterberry Drive1

Waterlooville

United Kingdom

PO7 7YH

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Please include your name and order number when returning an item so that your return can be sorted quickly and efficiently.​

 

Original Condition

If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them. This includes the original packaging.

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Right to Return

Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.

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If you have a complaint

Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.

Please email us: askus@finskate.co.uk